to automate a process that required employees to talk to brokers on the phone to locate particular transactions . This used to take five minutes , but , working with RPA , the same transaction can be finished in 20 seconds .
Elaine Mannix : Historically , UiPath ’ s insurance customers tackled backoffice processes such as claims and finance and accounting on an ad-hoc , tactical basis . Recently , however , there has been a shift to a more strategic view in which insurance firms are beginning to see hyper-automation as a ‘ must-have ’ capability for transformation . There is a growing trend to augment roles by creating digital assistants with RPA . Firms are investing in attended robots to do a lot of the heavy lifting for underwriters , claims officers and actuaries . As a result , they are freeing up 5 %+ capacity within these roles . For example , one large European insurance group utilises its UiPath robotic workforce to streamline operations and deliver more value-added services . They chose
Neil Murphy : ABBYY ’ s solutions have been used by leading German insurance broker Ecclesia Group to significantly reduce time spent on claims processing , enabling them to focus on optimising customer service . Claims operations require staff to spend extensive periods of time collecting , reviewing , scanning and distributing both paper and digital claims documents , making it difficult to keep up with customer expectations . This time could ’ ve been spent on more high-value responsibilities , such as settling claims for customers quicker . By utilising ABBYY ’ s digital intelligence solutions , Ecclesia was able to streamline the claims process by enhancing the accuracy of document processing and delivering faster processing times . This meant insurance staff could spend less time on paperwork and more time working closely with the business and its customers .
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