Q : IN YOUR OPINION , HAS COVID-19 ACCELERATED INTEREST IN AUTOMATION ?
TECHNOLOGY
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Q : IN YOUR OPINION , HAS COVID-19 ACCELERATED INTEREST IN AUTOMATION ?
Simon Shaw : At a time when we ’ re all conducting many aspects of our personal lives online , the absence of digital insurance services negatively impacts the customer experience . Insurance leaders are aware of this , with research revealing that over 80 % believe digital disruption will transform their customer interactions . For example , Lloyds of London closed its underwriting room in March for the first time in its 330-year history as a result of the pandemic . It is reopening , but with capacity reduced to 45 % in order to adhere to social distancing . RPA and other automation tools will help to facilitate the return to ‘ normal ’,
ensuring processes run as smoothly as possible .
Elaine Mannix : COVID-19 has put a lot of strain on the insurance industry and UiPath has seen an acceleration in the adoption of RPA as a result . For those that already had this capability , they used it to support the virtual mobilisation of their workforce . Others used their software robots to handle the increase in customer demand on various channels from emails , contact centres or chatbots . This success has grabbed the attention of C-suite executives who were caught out with less than resilient business continuity plans . Their eyes have opened to how quick and easy these deployments can be , and many are now exploring it for the future .
NOVEMBER 2020