Q : WHAT ARE SOME SPECIFIC USE- CASES FOR RPA ’ S DEPLOYMENT IN INSURANCE ?
TECHNOLOGY
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Q : WHAT ARE SOME SPECIFIC USE- CASES FOR RPA ’ S DEPLOYMENT IN INSURANCE ?
Simon Shaw : RPA use-cases broadly fall into two categories : finding things or executing things . Operational efficiency is at the front of people ’ s minds right now , which makes these use-cases particularly relevant . Gone are the days when teams of people could sit down to identify process improvements or new operating models ; it takes too long . RPA removes the need to constantly be ‘ on the lookout ’ for improvements . Proactive process discovery can be an ‘ always-on ’ function . So , for example , a claims manager can be notified if an anomalous number of claims have been made , or that payment cycles are taking longer than they should . Those same teams are now able to make decisions instead of spending all their time searching for information .
Monica Spigner : To adapt to today ’ s ever-changing market conditions , Teleperformance is actively re-engineering insurance processes through automation . The company leverages a suite of intelligent solutions throughout the credit risk lifecycle , to assist insurers and enable their employees to perform tasks in a quicker , smarter , and more accurate manner . By streamlining the intake of claims , automating the underwriting process and monitoring fraudulent activity , Teleperformance simplifies , standardises , and automates business processes to identify potential issues for customers before they can even take place . In the midst of the pandemic , the Group is also prioritising the automation of claims management applications to help insurers process claims in seconds instead of hours .
NOVEMBER 2020