HUMANA
Health
and Wellness in the Digital Era
of our core operations ; it was something we already had to be good at and have already been doing for years . Post-pandemic , it ' s become a thing that we do to drive business strategy .”
With more than 95,000 employees at the end of 2021 spread across a vast array of disciplines - from knowledge workers and supply chain specialists to frontline physicians , nurses , social workers , and retail pharmacy professionals - Humana is an organisation of prodigious scale , with revenues in 2021 exceeding US $ 83bn . In 2021 , it acquired Kindred at Home , solidifying the foundation for an expanding business in clinical care and nearly doubling the size of its workforce . From the outside , Humana looks every bit the traditional Fortune 500 company . But , in many ways , it is also “ the antithesis of enterprise-scale business ”, according to Baumann . “ It is an organisation where innovation , agility and reinvention are hardwired into its very DNA .”
Joining Humana ’ s Human Resources division in 2011 , Baumann has since worked broadly across the organisation , launching new products , building innovation accelerators , and gaining years of firsthand insight into how technology can drive business strategy . “ Most recently , just in time for COVID , I began leading our digital workplace experience team ,” she says . “ It ’ s been a wild two and a half years .”
Her impetus has always been to leverage digital processes , tools and techniques not for technology ’ s sake , but to create a healthier life for Humana ’ s employees and customers . It is a mission that aligns with Humana ’ s ambitious expansion beyond commercial insurance products - a core business that remains vital to the organisation ’ s success - and towards a singular focus to help people achieve lifelong well-being .
“ Over the past several years , we ’ ve really crystallised this notion of defining and
94 May 2022