HUMANA
Humana is a health and wellness company that continuously creates innovative solutions and resources to help people live their healthiest lives on their terms , when and where they need it . The company is one of the largest health insurers in the United States , with a burgeoning new business in clinical care
Digital transformation has come to define corporate strategy . The promise that technology will bring new efficiencies , remove cost centres and open paths to new markets makes entering the digital ecosystem an appealing prospect for every growing business . Amid the disruption of a global pandemic , when even routine tasks for business continuity are not only impractical but , in many instances , impossible , what was a competitive advantage became a business imperative , and organisations invested billions to pivot almost overnight .
At Humana , digital transformation plays a different role in shaping the organisation ’ s future . It is a proactive tool to shape the human experiences of both employees and customers , and propel one of the United States ’ largest health insurers into a new , post-pandemic era , built upon a foundation of digital investment stretching back nearly a decade .
“ 42 % of our employees already worked outside of Humana buildings with another 4 % being mobile ,” says Callie Baumann , Humana ’ s Vice President of Digital Workplace Experience . “ Before COVID , the digital workplace was part
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