HUMANA
from the belief that these aren ' t just technology tools for technology ' s sake . They are mechanisms by which we will attract and retain talent ; we will have better relationships with our members and the customers that we serve , because it ' s easier , frankly , for our employees to do their job every day .”
Baumann ’ s team will be moving beyond leveraging data as a means to educate employees on processes , or for procurement to reevaluate redundant technology , and instead look at the shape of people ’ s networks : who they communicate with , how they work together , and what their relationships actually say about how their roles intersect within the enterprise . After all , Humana ’ s strategy of delivering human care via an integrated , value based health ecosystem requires a company , and the people inside it , to be integrated .
“ We might strategise for something to happen , but we need to see if it ’ s happening in reality ,” Baumann says . “ Are we actually seeing someone from the actuary team connecting with someone on the clinical care team , for example ? Using that data , we can start conversations with leaders across the enterprise around fostering that connection and collaboration . We ' ve been talking a lot about these principles of providing autonomy , choice and flexibility at work , and now we actually have the data to see if we ' re doing that . It also tells us how our technology helps us , as a company , to live up to the values and commitments that we ' re making for our associates .”
It comes down to accountability , and using data in a way that focuses less upon traditional digital concerns and more on attitudinal realities . In an era where major tech corporations have made many users uneasy about sharing data , it ’ s
important to “ tie action to intent in words and commitments that enhance their experience ”, Baumann says .
With the acquisition of Kindred at Home , Humana is entering a period of rapid growth and change . Though the scale will bring its own set of challenges , it will also bring “ myriad opportunities to improve the digital workplace experience and forge a brighter
102 May 2022