HUMANA and healthier future for every Humana stakeholder ,” Baumann says . “ The next horizon for the organisation is to really tightly and concretely understand the interplay between these digital workplace experiences , and how that connects to empower the customer experience ,” she says . “ Very soon , we will be at a place where we understand how the work that this team does powers a different relationship with the customers , from how we show up in sales interactions on Medicare , to how we show up on the phone when our members have questions , or in clinical settings when we ' re coordinating care . That ’ s a very exciting future .”
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