HUMANA
“ THESE AREN ' T JUST TECHNOLOGY TOOLS FOR TECHNOLOGY ' S SAKE . THEY ARE MECHANISMS BY WHICH WE WILL ATTRACT TALENT AND RETAIN TALENT , AND WE WILL HAVE BETTER RELATIONSHIPS WITH OUR MEMBERS AND CUSTOMERS AS A RESULT ”
CALLIE BAUMANN VICE PRESIDENT OF EMPLOYEE TECHNOLOGY EXPERIENCE , HUMANA
Beyond onboarding contemporary technology for new ways of working , the team is seeking to shape and influence “ not just the digital workplace vision , but our digital workplace experience vision ,” Baumann says , taking a view of the holistic experience ecosystem versus a time when Humana was a more fragmented , technology-focused operation .
“ Engineering was in one silo , product management in another , and HR was elsewhere ,” Baumann says . " The team ’ s work , with support from Gartner , helped us understand that there is a more holistic and comprehensive way to approach the digital workplace at Humana . We now have a language and a taxonomy to talk about these things . More importantly , perhaps , we now have a way to measure and communicate the value of what we do , beyond just the technology side of things , and therefore a position at the management table in terms of shaping where we go as an organisation , and how we go about getting there .”
To get there , Baumann will be leveraging all the opportunities of a workforce that is in the process of re-imagining what true hybrid work , built on the principle of experience equality means , now that the peak of the pandemic is beginning to subside .
“ As our employees go back into the office , we will be flooded with data again about what works and what doesn ' t work ,” she says . “ It takes a tremendous amount of commitment from the organisation to continually reevaluate and rethink . It ’ s a commitment to data-driven innovation and a willingness to test and learn , stemming
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