to external partnerships . “ Partner-powered ” is how one of Baumann ’ s colleagues characterises the approach .
“ I think , particularly in big organisations that can wield a lot of power in these arrangements , there is a tendency to take a ‘ you are serving me ’ mentality . But even though they sit outside of our organisation , we think about our partners as a relationship , and that means it ' s give and take ,” says Baumann . “ It should be really uncomfortable at times , because they should be pushing you to do more and to think differently .”
Leading up to , but especially once the pandemic hit , video was integral in retaining and opening new lines of communication between Humana ’ s departments , employees and customers - including a major project to update capabilities across the organisation ’ s 340-strong conference room footprint .
“ We needed some help to rethink the technology in those spaces ,” says Baumann . “ Our existing systems lacked the flexibility to support our new ways of working , and we wanted to be able to leverage the benefits of face-to-face interactions when in-person meetings were not possible or in hybrid environments . The Zoom team took the time to understand exactly who Humana is - the same way we are doing with our employees - and then applied their subject matter expertise in a way that ' s relevant .”
100 May 2022