InsurTech Magazine May 2022 | Page 99

It goes both ways : clinical automation may be the top digital priority for clinicians , but for knowledge workers , seamless access to documents and robust communication tools top the agenda . “ That ’ s why we ' re designing a model that ' s based on the true needs of our people , and intimately understanding the reality of their work and requirements ,” Baumann says . “ And that starts at day one , from rethinking the unboxing and onboarding experience , all the way down to the everyday , productive , ‘ I am working ’ experience .”
A spirit of true collaboration has been central to the evolution of the digital workplace experience , and that extends
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