InsurTech Magazine July 2021 | Page 55

CNA INSURANCE

“ At CNA , we are not afraid to take transformation to the heart of our business processes . We do not believe in innovation on the fringes , but the best way to achieve our outcomes is to go right to the core and make a difference ” MICHAEL COSTONIS CHIEF OPERATIONS OFFICER , CNA INSURANCE

to revenue , profits , and quality of business . Harnessing the power of the Cloud in realtime is a big advantage to support digital transformation at CNA , so they ’ ve selected Google Cloud as its primary platform .
When it comes to fostering the culture at CNA , Carol believes that people are CNA ’ s greatest asset and they should be empowered to think creatively and problem-solve . “ I actively seek out perspectives from my team and our business stakeholders because I believe their holistic input drives better outcomes , performance , and energy .” Carol is a naturally charismatic and motivational leader , with a keen focus on collaborative accountability . To this point , she goes above and beyond to articulate shared goals , support action-oriented progress , and recognize accomplishments . Given her industry and leadership acumen , Carol also invests time to coach her team and mentor other resources as a way to

EXECUTIVE BIO

CAROL CASTELLONI
TITLE : VP TRANSFORMATION COMPANY : CNA INSURANCE LOCATION : CHICAGO
Carol Castelloni leads the
Transformation Office for CNA . In this role , she is responsible for driving enterprise-wide , strategic initiatives and change programs . Carol and her team deliver value through collaborative execution with crossfunctional stakeholders to optimize business performance , enhance operating models , and lead CNA into a modernized organization . She holds a Bachelor ’ s degree in Business Administration from the University of Illinois at Urbana-Champaign and a Master ’ s degree in Applied Technology from DePaul University . Carol is an active mentor in the Women Impacting Leadership ( WIL ) group at CNA and volunteers with the College & Career Center for Illinois School District 203 .