CNA INSURANCE
impacts , such as service , time and quality . Subsequently , Carol works with CNA ’ s Technology team to identify ways that digital enablers can expand and / or accelerate the desired outcomes . This has led CNA to embark on a digital transformation using artificial intelligence and machine learning to collect , organize , and analyze inbound documentations , such as submissions , loss runs , and supplemental forms , from agents and brokers . This significantly reduces timeconsuming manual workflows and improves the speed and accuracy of CNA ’ s processes . Looking downstream , the digitized data can be leveraged for analytics and modeling purposes . The Model Office has been successfully embraced at CNA as an accelerator to process design and execution for Underwriting , Operations , and Analytics .
CNA is also employing a number of digital solutions to transform their processes and workflow . To respond to common challenges with information veracity ( trusting the data ) and velocity ( speed of data ), CNA deployed ThoughtSpot . This tool provides socially-enabled search capabilities and recognizes patterns that can also plug into AI / ML models . CNA ’ s business leaders and underwriters leverage this tool so they can quickly ask and answer questions pertaining
54 July 2021