WSIB
32 center environment . To achieve this we turned the WSIB computers into soft phones , rolling out on-screen dial pads to place and control calls from the desktop . In addition we have deployed more than 400 mobile devices in a couple of weeks since the state of emergency , so that end users working from home could maintain critical business services .”
Without the support of its partners , Liscio emphasises , “ would not have been able to get more than 4,000 people productively working from home within a few weeks without the support of our partners , especially CGI and RCI Rogers who helped us expedite equipment provisioning across their supply chain and provide after-hours support for our IT and front-line staff .”
While this has been a huge change for WSIB , Liscio explains that now they are effectively and productively work from home , “ the new normal for us will be one where we probably won ’ t be returning to our offices in the same way as we worked before and things like phones and desktop computers will be retired and laptops and cell phones will be the new
standard technology , providing that kind of flexibility for mobile work . We are also quickly digitising hard copy mail and things like access requests . When our customers ask for access to their file , we would typically go find all of the paper , scan all of that paper and then send them boxes of paper . With digitised access requests we can share that information back with them through encrypted email , making the need to do these kinds of paper-based processes again obsolete . In addition
JULY 2020