33 we are pivoting to accelerate the delivery of online services for people with claims , as well as identify additional rapid-fire digital transformations and we have adopted an electronic signature solution to ensure we can still procure , approve and authorise things in a virtual way .

“ Looking ahead , I see the key drivers for change in the InsurTech sector and for the WSIB being very similar . Post COVID-19 there will be changes in the workforce resulting in revenue changes , premium deferrals , lower interest rates , volatile investments . Guided by our digital strategy , the WSIB will respond by : Creating new digital channels and digitizing our core services , fully implementing a sustainable IT operating model to support the new digital WSIB and continuing to support remote and flexible work .”

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