GRUPO AGEAS PORTUGAL
Group ' s digital assets have undergone an accelerated transformational process .
Meanwhile , Médis ( health insurance company of the Group ) is at an advanced stage of implementing solutions based on AI , including reimbursement of expenses via digital platforms , chatbots and clinical screening , with a high ambition for innovative deliveries in the coming years .
“ Médis customers can carry out the most relevant journeys only on digital platforms , or they can switch between the physical and digital worlds maintaining a consistent and distinctive experience ,” he says .
“ The corporate image of Seguro Directo ( direct operator on Motor ), whose value proposition is based on simplicity , is also expressed in their digital platforms , which allow customers to buy , consult and manage their policies on any device , 24 hours a day , seven days a week .”
A healthy approach to change Ageas Seguros ( multi insurance products and services ) is on a journey to provides a way to follow claims processes online and has many new developments in the digital landscape in the near future , which will make a difference for both customers and distributors .
To ensure relevance and sustainability , a further cultural shift is to be at the centre of ecosystems that generate value beyond traditional business . Within a few years , the income generated outside the traditional business could reach one third of the shareholder return , according to McKinsey studies .
With a strong commitment to Portugal – a native market for Ageas – the Group is investing in the ecosystems that target the main challenges for the country in the coming decades : health , ageing and housing . Médis ( health Insurance ) is positioning itself as the orchestrator of an ecosystem in which it will become a true partner in health .
“ Ocidental ( Life ) is also advancing , with solutions aimed at promoting quality of life during ageing having , as a first step , the launch of pioneering deaccumulation solutions in Portugal ,” explains Vilela . “ This ecosystem will have new solutions to be launched soon , taking advantage of technology and in-depth knowledge of a market in which Ocidental ( Life and Savings ) and Ageas Pensões are historical leaders .
The digital ecosystem Grupo Ageas Portugal is in an accelerated process of developing new solutions for health and household , in which cognitive systems will play a central role in mitigating pain points and building increasingly
“ WE AS LEADERS MUST ‘ DELIVER ’ ON OUR PROMISES ; WE MAKE THINGS HAPPEN BY STAYING FOCUSED ON OUR PRIORITIES AND KEEPING THINGS SIMPLE ”
ÂNGELO GUERRA VILELA DIRECTOR OF DIGITAL ASSETS AND JOURNEYS , GRUPO AGEAS PORTUGAL insurtechdigital . com 129