can do differently . As Ageas people , we aim to create new ideas and push ourselves beyond what we know today , towards what we should know tomorrow .”
On going digital When it comes to digital innovation and transformation , Grupo Ageas Portugal ’ s strategy and approach is an ongoing relationship with innovation . The company works constantly on API-ifying its practice and reaching beyond insurance . “ Innovation is at the heart of our practice , from incremental to disruptive ,” Vilela says .
“ Technology is not a strategic option or an opportunity . It ' s a must . Relevance , a prerequisite for sustainability , is measured by the creation and maintenance of lasting , meaningful and emotional relationships with customers and partners ; by the ability to attract , enhance and retain talent ; by the efficiency in the management of shareholder capital and by the consistency of its remuneration ; and by the return of value to society . This is the identity matrix of the Grupo Ageas Portugal .”
He explains that focusing on the customer means exceeding expectations on every journey . Grupo Ageas Portugal pursues a customer-centric digital strategy , based on three pillars : being where customers are ; providing them with an exceptional user experience ; and being relevant . In pursuit of this strategy , the
128 September 2022