InsurTech Magazine September 2022 | Page 123

and transparent process of cross-functional and visualised co-creation , Vilela says . The process begins with in-depth stakeholder and market insights , with evidence-based iteration and progression , to push the limits while developing solutions that are emotional and desirable .
Two vital changes for Grupo Ageas Portugal The pandemic wrought massive changes globally for all companies , many of them being launched into digital solutions for the first time by necessity . But , for Grupo Ageas Portugal , landmark changes have occurred at different times as the company has organically developed and embraced new innovations and technologies .
Vilela says : “ I would underline two areas of change over a 25-year period , which are distribution and technology . On the distribution side , we ’ ve seen the consolidation of bancassurance accompanying

“ WE ‘ DARE ’ BY PUSHING BOUNDARIES , LEARNING FROM OUR EXPERIENCES AND REMAINING INQUISITIVE ABOUT WHAT WE CAN DO DIFFERENTLY ”

ÂNGELO GUERRA VILELA DIRECTOR OF DIGITAL ASSETS AND JOURNEYS , GRUPO AGEAS PORTUGAL insurtechdigital . com 123