contribute , underpins PIB ’ s need to stay nimble , particularly as technology continues to disrupt the traditional norms of insurance . The developing application of smart automation is one aspect which particularly interests Johnson : “ I ’ m always interested in how we can provide a much better service to our customers , and artificial intelligence ( AI ), robotic process automation ( RPA ) and bots can provide that . I want the company to ensure that our people can focus on servicing our customers rather than simply on processes .” That

AI-powered analytics will be at the forefront of the industry in the near future is beyond doubt for him : with AI algorithms capable of building highly accurate customer data profiles and sophisticated understanding of the market , insurers will be able to provide better advice and suggest the best products for their customers ’ needs .

Customer-centrism is key for PIB Group because it is the company ’ s outstanding reputation in the market which has enabled it to expand so rapidly , including new locations 17

EXECUTIVE PROFILE :

Company : PIB Group

Paul joined PIB Group in October 2018 . His career started at the Royal Navy where he was responsible for maintaining Electronic Warfare , Comms and Weapons . He then joined a technology a company that supported a range of systems before moving to NatWest Bank , as well as other roles in financial services , consultancy for IBM and the airline industry . Recent positions have included Executive CIO and COO / CIO at GMAC , Lloyds Bank and Aldermore Bank . Paul has more recently been involved in developing a new BlockChain based bank and is also an Independent Non- Executive Director on the Board of a Maltese Bank and was an Independent Non-Executive Director of a UK Bank . insurtechdigital . com