InsurTech Magazine September 2020 | Page 16

PIB GROUP

“ I ’ m always interested in how we can provide a much better service to our customers , and artificial intelligence ( AI ), robotic process automation ( RPA ) and bots can provide that ”

— Paul Johnson , CIO and COO , PIB Group
16 became genuinely excited about the company and felt a real ‘ click ’ with the executive vision .” Bringing a diverse range of skills accrued in tech firms , financial institutions and even the Royal Navy , Johnson says that knowing many aspects of the sector has allowed him to adopt the agile , flexible work ethic required in such a fastmoving company . “ My experience has been very varied , including the acquisition of organisations , international growth and then suddenly having to switch to cost optimisation .
That teaches you a lot in terms of how to lead in the most optimal and professional way for your employees .” In fact , when asked to describe the workplace culture at PIB Group , Johnson easily summarises it as ‘ engaged ’ and ‘ collaborative ’. “ One of the things I enjoy most about PIB Group is the culture ,” he adds . “ The COVID-19 period has emphasised even more that our employees are the engine of the company .” Maintaining a corporate yet entrepreneurial spirit , wherein everyone feels that they can
SEPTEMBER 2020