STATE STREET GLOBAL ADVISORS
154 its change management strategy into three key areas : people , process and technology . “ Across our organisation , we defined our operations and our digital strategy very early on with a four-year road map in mind . We defined what capabilities we wanted to retain and where we had gaps , as well as the solutions to fill the gaps and potential partners such as IBM , which was very helpful in the simplification and rebuild of our web stack . When it comes to the processes , over the years they have organically grown across our regions resulting in inconsistencies . So , like our technology , we looked to standardise our governance around data , processes and how we build solutions . Finally , in terms of people , we have several hundred working across the digital aspect of the organisation , but a lot of the technology we decided to use was new . As a result we spent a lot of time training our people across the world . Last year alone we did 4,000 hours of training as part of our partnership with Adobe , which we are looking to exceed this year .”
Lali also highlights the importance of maintaining communication as part of a change management strategy .
SEPTEMBER 2020