PROTECTIVE INSURANCE

Despite this response , the company was more than adequately prepared to meet the technological challenges of the pandemic too . Having analyzed the pre-lockdown situation and modelled for various operational contingencies , Johnson says that Protective Insurance “ didn ’ t miss a beat ” throughout the transition , even though it was still undergoing a major tech transformation at the time . “ We had tested some things and taken some dry runs , but you never know until you ’ re actually in that environment ,” he explains . “ I think there was a lot of fear and trepidation as to whether our employees could effectively manage our customer relationships , pay claims , take submissions and communicate effectively while working from home .” Enabled by the company ’ s technology team , which provided the bandwidth necessary for sustaining an equivalently high standard of customer interaction virtually , Johnson reports that staff were emboldened

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