FIVE MINUTES WITH ...
“ I love my family and have been able to spend more time with them over the last 12 months . I ’ m proud of them and the time we ’ re able to have together ”
customers who made a claim for pandemic-related reasons weren ’ t covered , despite purchasing travel insurance for pandemic protection .
At Cover Genius , we work with travel brands to deliver easy-to-understand protection embedded in the purchase journey , along with other customer-centric benefits such as the ability to dynamically bundle and unbundle products , and industry-leading claims experiences with instant payouts in more than 90 currencies . By enhancing their travel insurance offerings , brands can create better customer experiences that drive loyalty and repeat business .
Q . IN AN EMBEDDED FUTURE , DOES IT BECOME EASIER OR HARDER FOR COMPANIES TO DO THE RIGHT THING BY THEIR CUSTOMERS ?
» Embedded distribution brings protection to the online customer journey and makes it imperative for brands to deliver strong customer experiences .
By partnering with an insurtech , digital companies can create tailored offerings that are personalised , priced right , and delivered conveniently . Our research shows that customers want this protection . 70 % of global customers are highly interested in receiving embedded protection directly from their bank or financial institution , and this trend carries through other sectors like retail , travel and property .
Q . WHAT ’ S THE ONE PIECE OF TECHNOLOGY YOU COULDN ’ T LIVE WITHOUT ?
» My headphones , hands down ! I love listening to music so having great headphones is a must , wherever I am .
Q . WHAT ’ S ONE FINTECH YOU USE YOURSELF ON A REGULAR BASIS ?
» I often use Zip for a number of reasons . Zip hasn ’ t only been a great innovator in the BNPL space , but they are also customer-centric , which is a value that ’ s very important to me . It ’ s a convenient way to make online purchases around the world on products big and small , plus I have protection on those goods .
It ’ s been just over a year since Cover Genius hit unicorn status . That must have been an incredibly proud moment as a founder . What ’ s it been like ?
It ’ s been an incredible journey ; we ’ ve had a monumental year of growth in which we reached $ 1.1mn in daily GWP , nearly tripled year-on-year revenue , reached 10.5mn customers , and broadened our reach in key industries through acquisitions and strategic investments . In addition , we closed our Series D funding round at $ 70mn – our highest-ever funding round , raised in a challenging environment .
22 May 2023