customers , acting as the facilitator to continuously engage its customers . It can also further analyse customer behaviours to support business vision and strategy at the same time .
At the foundation of the IT systems , of course , is the IT team . The question then becomes how to build a strong IT team that can support the technology strategy at AXA .
Ho says : “ It might be a cliché to some , but to AXA , the most important aspect of a strong team has got to be ‘ doing the right thing , instead of doing the thing right ’. We should develop a foundation for solutions , to make sure we are on the right track , including in terms of architecture design , solution and vendor selection , and so on . This brings out a further question , which is : ‘ How can we be sure if we are doing the right thing ?’. The team should understand the business strategy of the company , and why we are working on a particular solution . They should think from the perspective of customers , to provide an exceptional experience with the applications they develop . “
insurtechdigital . com 117