EMERGENT HOLDINGS
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Data is at the core of all their operations , which is crucial to delivering personalized services and experiences for their customers . " There ' s a big shift happening in healthcare with the transition to value-based care " Hicks says . " We ' re delivering care to individuals with chronic conditions in their homes and at their convenience , leveraging communities to deliver a comprehensive set of services such as transportation and providing wellness education to improve health outcomes . Our technology powered by data is crucial to delivering these services while providing the best member experience possible ."
As a customer-centric organization , Hicks explains that their employees must have a customer-first mindset . " We embrace diversity , business agility , and collaboration to deliver the best products and services to the marketplace . That ' s at the core of what a great digital company is all about – embracing the voice of the customer and empowering your workforce to create innovative solutions with the least amount of friction possible ."
Over the last few years Emergent Holdings has invested in modernizing their core operating platforms to increase speed and
“ Technology is one of the tools in my toolbelt , but I really pride myself on having the ability to influence change and solve problems ”
MICHAEL HICKS SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER , EMERGENT HOLDINGS
74 July 2021