Michael Hicks , CIO of Emergent Holdings , tells us about the importance of customer centricity , culture and innovation in delivering the best products and services to their customers .
EMERGENT HOLDINGS
Michael Hicks , CIO of Emergent Holdings , tells us about the importance of customer centricity , culture and innovation in delivering the best products and services to their customers .
“We embrace diversity , business agility , and collaboration to deliver the best products and services to the marketplace ”
MICHAEL HICKS SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER , EMERGENT HOLDINGS
Emergent Holdings is a remarkably diverse business , operating in multiple industry verticals , including property casualty and healthcare insurance , as well as software and services through its Advantasure arm .
Its healthcare vertical is focused on Medicare Advantage , aimed at the senior market and individuals who are moving into retirement and seeking supplemental healthcare benefits . Emergent Holdings manages one of the premier Medicare Advantage plans in the US .
Despite the variety and size of Emergent Holdings , Senior Vice President and CIO Michael Hicks says they essentially have a startup culture , focused on profitable growth and diversification . " We ' re constantly looking at new product offerings and new business ventures " he says . " Our vision is to be the leading national provider of innovative solutions that improve health and safety outcomes . Everything we do is centered around improving the well-being of our members and insureds ."
" We want to be the best at what we do through leveraging our collective strength , industry expertise and focused strategies . Innovation , business agility , and customer centricity are differentiators that enable us to be very quick in adjusting to opportunities in the market " he adds . insurtechdigital . com 73