ALLIANZ MALAYSIA BERHAD
YORCK REUBER TITLE : CHIEF INFORMATION TECHNOLOGY OFFICER
INDUSTRY : INSURANCE LOCATION : KUALA LUMPUR the IT Master Platform ( ITMP ). Our priority is to change how we interact with customers by sharing data and scaling within the group , determining what ’ s working well in other countries and innovating locally to speed things up .” Based on cloud technology , the ITMP is the result of dedicated research on how to streamline operations , increase cost optimisation , and future-proof Allianz Malaysia ’ s business .
However , cloud isn ’ t the only technology that is proving particularly important both to the company and insurance generally . “ Although there are lots of really smart technologies in the market , I believe what ' s most relevant for insurance at this moment is RPA ( robotic process automation ),” says Reuber . Considering the full utilisation of RPA to still be far off , he enthuses the potential for automation tech to transform Allianz Malaysia ’ s internal processes by eliminating repetitive manual tasks . “ Whereas customers would previously have to make a phone call and potentially wait a long time for resolution , simple enquiries could be dealt with using tools like RPA . This is an area in which we have to invest more . Also , using artificial intelligence ( AI ) to analyse data , we will be able to shape our products in a better way : more personalised value for customers and simplified policy contracts molded to fit a particular purpose .”
EXECUTIVE BIO
Yorck Reuber joined Allianz Malaysia as Chief InformationTechnology Officer in June 2020 . Previously he served as Head of Operations ASIA as well as Chief Technology Officer North Europe with AXA . He also held positions as Vice President Service Delivery Management EMEA ( T-Systems ), Global Service Director ( Verizon ) and various Senior Management positions at IBM as well as being Chief Engineering Officer and Diving Officer in the German NAVY . All these roles incl . his personal entrepreneural activities ensured he could gain wide experience in positions from Sales via General Management to Technical . He has always been focussing on turning profitability and customer satisfaction from negative to positive as well as implementing cultural change in organisations , transforming to agile and digital mindset while strengthening cyber defense and enabling multicloud scenarios and global servicing .