RAIFFEISEN BANK KOSOVO
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“ We are upgrading our core banking system , which will help our front line staff know our customers better by having the analytical CRM in front of them ”
— Shukri Mustafa , COO / CIO , Raiffeisen Bank Kosovo experience as an entrepreneur , non-profit manager and relationship manager illustrated to him early on how important linking the customer experience with technology is . When he became a member of RBK ’ s board in 2007 , the Bank implemented a three-point-plan to drive the changes it considered to be necessary : updating out-dated systems , creating an infrastructural shift and introducing new business applications . “ The legacy of our systems made us consider ‘ if we
JULY 2020