InsurTech Magazine December 2023 | Page 17

the channel – this includes encrypted apps like WhatsApp and WeChat .
Q . HOW CAN , OR WILL , AI CHANGE THE GAME IN REGTECH ?

» In many ways , it already has . As our customers increasingly adopt AI tools in their businesses , they ’ re naturally curious about how we are incorporating this technology into our solutions . Furthermore , for RegTech companies focused on communications compliance , I do believe that the rise in the scale and diversity of content means that AI is no longer “ nice-to-have ”, but an essential component to compliance solutions .

Q . WHAT IS SMARSH DOING TO HELP INNOVATE IN THE SPACE ?

» In many ways , it already has . As our customers increasingly adopt AI tools in their businesses , they ’ re naturally curious about how we are incorporating this technology into our solutions . Furthermore , for RegTech companies focused on communications compliance , I do believe that the rise in the scale and diversity of content means that AI is no longer “ nice-to-have ”, but an essential component to compliance solutions . insurtechdigital . com 17