The payer side of health , particularly in the US and other nations with standardised private healthcare , is insurance . So , as put by Denninger , “ the two big overlaps are in sales ( including quoting , rating , underwriting , broker management , etc .), and service ( billing , mid-term changes , etc .).
“ Because the main business processes have a lot of overlap , insurtech and healthtech solutions often have significant technology overlap ( both in functionality and in architecture ). This allows cross-innovation and even competition between the two tech worlds .”
Insurtech and healthtech : Driving customer-centricity Just as the core tenant of insurtech is to drive customer-centricity , so is it the same goal for partnered health and insurtechs .
In fact , insurtech health providers have been heralded for going further , expanding ‘ medical inclusion ’, not just the quality of customer service . Although a widely used term , you may be wondering what medical inclusion actually means .
Capgemini ’ s Denninger has the explainer : “ Medical Inclusion can mean two related but different things .
116 December 2023