PEKIN INSURANCE
“ The heavy emphasis on expense reduction became the catalyst for the business case for these initiatives”
AMY BINGHAM, CIO, VICE PRESIDENT, PEKIN INSURANCE
Pekin also partnered with Exavalu, a technology services provider, to further target its CX. Exavalu is helping Amy and the team to deliver a sleek, modern customer self-service portal, making Pekin’ s digital ecosystem more efficient and more enjoyable for its users to navigate.
These technology modernisation efforts occurred alongside operational changes required for market exits and product portfolio refinements. The agile IT operating model that Amy had implemented enabled rapid priority shifts to meet evolving business needs.
The importance of partnerships Amy’ s approach to partnerships in the tech sector reflected both some hardnosed financial knowhow and some strategic thinking. The selection of WSO2 demonstrated the importance of vendor partnership throughout complex migration projects.
“ They absolutely came to the table with a commitment and investment
78 August 2025