a growing portfolio of digital and data-driven capabilities,” she says.“ So we really are continuing to lead the way in transforming how risk is managed in healthcare.”
For example, automating claims intake and processing not only speeds up resolution times but also reduces the risk of human error. Automated alerts can flag potential issues before they become claims, allowing MagMutual to intervene early and support its policyholders proactively.
“ We do more than your typical insurance company,” Mark says.“ We’ re here not just to provide insurance in the event that something goes wrong, but to provide proactive resources and tools to keep them out of that situation in the first place.”
Automation also extends to the customer experience. Self-service portals and digital communication tools streamline policy management, making it easier for healthcare professionals to access support, file claims and receive advice when they need it most.
52 August 2025