The real power of data lies in the quality of decisions it enables. By connecting claims data, underwriting inputs, and even call transcripts, MagMutual can identify patterns that would otherwise remain hidden.“ For example, by analysing claims data alongside policyholder demographics and historical underwriting notes, we are able to identify some of the emerging risk trends like a spike in certain types of procedures or some regional claims patterns,” she reveals.
These insights allow MagMutual to price risk more accurately and to engage with policyholders before a claim ever occurs.“ That’ s when data becomes truly transformative – when it drives smarter and more human-centred decisions at scale,” Vijay says.
Workflow automation: From efficiency to excellence Workflow automation is another pillar of MagMutual’ s innovation strategy. By automating routine processes, the company can deliver faster, more consistent service while freeing up staff to focus on higher-value activities.
Sallie explains that automation is about more than efficiency.“ We have
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