VODAFONE
“ We spend a lot of time thinking through customer journeys ”
VARUN KRISHNAN MANAGING DIRECTOR - FINTECH , VODAFONE navigate customer journey , which Krishnan outlines : “ We spend a lot of time thinking through customer journeys . The key thing is addressing customer pain points around transparency and flexibility when it comes to FinTch products and in the process building a trusted brand . If you can really make things simple and transparent for customers – no fine print , everything is as it says on the tin – we can create that trust . That ' s the thinking we use to build out our customer journeys .”
Looking to partners to secure Vodafone ’ s future in FinTech As Vodafone is relatively new to the FinTech space , the company knew there would be opportunities to learn and grow by embarking on strategic partnerships with others .
“ While we have the ambition to grow , we also have the humility to recognise that there are partners out there that have a depth of knowledge and access to technology that would take us years to build . Partnerships are really crucial . They can help us accelerate our learning curve and also give us quick access to technology that will be expensive and time-consuming for us to build ourselves ,” explains Krishnan
“ We are really keen to work with bestin-class partners to bring some of these propositions to life . We rely on partnerships to deliver great value to our customers , as well as a great experience that ' s enabled by cutting edge technology ,” he adds .
One key business partner to Vodafone is Assurant , a global provider of risk management products and services . Assurant has been Vodafone ’ s insurance partner for years on device insurance , according to Krishnan .
“ I ' m delighted to say that we ' ll continue this journey with them as we expand into
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