VODAFONE
300mn +
Mobile customers
28mn +
Fixed broadband customers
22mn +
TV customers
150mn + IoT devices connected
1982 Year founded
€ 45.6bn Revenue 2022
workers who sit globally across markets , but we work together as one across commercial and technology team to deliver . Having that strong sense of vision and strong sense of purpose helps teams across markets work towards a common goal ,” he adds .
Addressing customer needs in the FinTech space Still in its early stages , the FinTech part of Vodafone ’ s business comprises the company ’ s carrier billing and digital payments platform , its insurance business , its device financing and Device Lifecycle Services ( DLS ) business .
The carrier billing platform addresses customer needs around convenience and security , allowing them to pay for their digital content on their bill as well as underpinning the company ’ s ability to bundle mobile content such as Spotify and Netflix with its tariffs .
Commenting on this , Krishnan says : “ We ' ve had our carrier billing platform since the early to mid-2000s . This was originally set up for customers to charge for things like ring-back tones to the Vodafone bill . We ' ve since evolved this to allow customers to purchase digital content . This is enabled across our mobile , fixed and TV customer base . So all of our customers have access to this platform in order to consume digital apps and OTT content .”
For the insurance part of its business , Vodafone is focused on adding to its existing smartphone services by offering smartphone insurance to its customers . While in the past this has largely been a retail only product , it has now evolved to an omni-channel OTT digital insurance product that offers customers ultimate cover and flexibility . These two lines of business are crucial to the FinTech team .
34 September 2022