“ The insurance world has got together to help and PIB Group was one of the first contributors to the project ”
— Paul Johnson , CIO and COO , PIB Group
without difficulty . “ One of the biggest challenges is actually maintaining that data and retaining visibility over a very long period of time .” Building a large archive of policies for the contingency that they may need to be accessed in the future , PIB Group holds some information which is over 40 years old . Another obstacle has been achieving cultural unity across the company ’ s myriad enterprises in an effort to avoid a siloed community , underscoring the reason why collaboration is placed at the heart of everything . “ A lot of those brands have had value in their own right in the past , but what they realise now is that , if we can bring them all together , the power of one entity is greater than a disparate group ,” he says . Sharing PIB Group ’ s customer-centric ethos has been pivotal in creating this cross-party consensus , which , in turn , augments services , overcomes technological barriers and promotes a quality experience regardless of which aspect of PIB Group interacts with .
Although visionary leadership is an important aspect of PIB ’ s success , Johnson emphasises that partnerships with select companies are also critical to its everyday operations . Seeking truly synergistic relationships which will uphold the tenets of engagement and collaboration which PIB Group encourages amongst its own people , the company values openness , clear communication and transparency above all else , something which has been accomplished with companies such as Websure , Applied , Mimacast and Egnyte to name a few . Regarding the latter , a software company that provides a cloud platform for enterprise systems , Johnson said , “ The great thing about Egnyte is that it provides an integrated system that is also data-secure . It ’ s flexible too , so we can conduct scenario analyses
21 insurtechdigital . com