“ Bupa ’ s key to success is that the organisation is very robust and is looking at ways in which it can continue to help customers get the best out of their healthcare ”
— Nick Wong , Director of Technology Delivery , Bupa Australia & New Zealand
COVID-19 . To date we have received more than 27,000 applications , and we also confirmed that customers with any hospital policy will be covered for COVID-19 related claims , irrespective of policy terms .”
To continue to provide its services , Wong details that “ the industry has had to move to a new way of operating quickly . However , this abrupt change has forced problem solving to move at a more focused and faster pace .
“ In order to efficiently implement a working from home strategy we have had to implement new capabilities to support areas especially impacted by social distancing measures . For example , when there were restrictions to visitors in our aged care home and villages , we sent devices out to our homes so residents could connect face to face with their families .
“ These urgent technological interventions have led me to believe that technology has a big role to play in helping to address the emerging challenges of COVID-19 . We are seeing that the industry is facing a lot of pressure around efficient remote activities and the need to be able to run things quicker for rapid responses .”
“ Technology such as intelligent automation are areas where I think we can combat some of these challenges . Then , when it comes down to supporting the broader societal intervention around managing the impact of COVID-19 , technology will play its role in that too , for example in the form of COVID-19 tracking apps that are directly related to our ability as a society to relax or manage some of the controls and restrictions that are in place .”
137 insurtechdigital . com