BUPA AUSTRALIA AND NEW ZEALAND
134 having to react to the conditions that people are facing such as “ not being able to go to retail stores and having to move our workforce to work remotely to support people ’ s health insurance needs . This is alongside the restrictions around elective surgery , the opportunity for treatments and some ancillary treatments being reduced .
“ One of the challenges we are looking at is how we support the needs of customers , while meeting the government guidelines regarding COVID-19 - and not just in Australia and New
Zealand but as a global organisation . Across our operations we are sharing insights and learning from different healthcare markets across Europe , Latin America , the UK , Australia and New Zealand .”
Amidst the outbreak , now more than ever Bupa is needed by its customers to provide health advice and reassurance . Wong reiterates that it is Bupa ’ s purpose to help customers live longer , healthier and happier lives , and with the outbreak of COVID-19 “ it is Bupa ’ s responsibility - like many
SEPTEMBER 2020