BUPA AUSTRALIA AND NEW ZEALAND
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“ Like many organisations at the moment , we are trying to hold true to our purpose : to help customers live longer , healthier , happier lives ”
— Nick Wong , Director of Technology Delivery , Bupa Australia & New Zealand
When it comes to the future of Bupa , Wong explains that like many other organisations it is in an extraordinary time in history . “ There ’ s a lot of uncertainty for many organisations which could potentially create a completely new normal going forward . We are holding true to our purpose as best we can to help customers live longer , healthier , happier lives whilst also managing within our current conditions - both in the near term but also potentially for conditions that may last longer .
“ It is important for us to ensure that we can continue to provide value to our customers and potentially introduce new services that may help them through this period , even if it ’ s a diversification from some of the stuff we ’ ve done classically .”
Wong reflects on the challenges that Bupa has faced , and highlights its key to success .
“ I think the major challenges have been around adapting to market conditions which are influenced by the broader financial and economic environment . I believe Bupa has also faced challenges in terms of how it
SEPTEMBER 2020