on working from home when we consider future IT and business strategies , for example .”
Having reached the culmination of the three-year plan at the end of last year , Bugiardini is naturally already focused on the next step of his digital vision . The changes brought about by COVID-19 have , he says , reorganised the prioritisation of some of the digital initiatives being considered , particularly around the greater automation of some processes , for example . But , it would seem the success afforded by the existing strategy calls for
“ If we didn ’ t have that agile way of working and our teams organised the way we do , I don ’ t think we ’ d have been able to achieve what we did to accommodate the business in 72 hours ”
— Reno Bugiardini , Senior Vice President , Information Technology & Facilities Services , HOOPP
refinement rather than anything drastic . “ Our ability to do business hasn ’ t really changed , we ’ re just not doing it in the office . There are so many businesses that have had to rethink their entire processes because they ’ ve previously failed to leverage technology to its fullest .
“ On the contrary , we ’ ve been able to scale and to meet demand while delivering services to our members and pensioners – productivity hasn ’ t dropped at all ,” he continues . “ The market has been impacted by the volatility , but on our plan operations side , our service delivery levels to members actually improved . And , on that investment management aspect of the business , we were able to give
125 insurtechdigital . com