Insurtech WFH challenges
DIGITAL TRANSFORMATION
Insurtech WFH challenges
Lack of connection with the customer : Companies that operate best through having a strong interpersonal customer relationship have found WFH more challenging in terms of explaining new products and services . balance . Tellingly , just 6 % of those surveyed said they were keen to go back to the office full time .
Suffering sales : Some sales teams have stated that because insurance is an intangible product , it needs a human face . This has been limited during the pandemic , and then has been reflected in falling sales .
Data protection difficulties : The more staff that work remotely , the greater the chance of a data breach , simply because more devices are being connected to the company networks . This has proven challenging for many insurance companies .
Onboarding and a growing team Another challenging aspect for the insurtech space is the onboarding process that has by necessity , taken place from a distance . Most successful companies in the space are hiring at a rate of knots to cover the demand for their services , products , and expansion plans as the insurtech growth spurt continues its upward trajectory .
This , says Helen Hodges , Chief of Staff and Operations at the London-based Insurtech Urban Jungle , has been one of the trickiest
122 November 2021