Q : RPA AND AUTOMATION GENERALLY COULD BE HIGHLY APPLICABLE TO INSURANCE . HISTORICALLY , WHY DO YOU THINK THE INDUSTRY HAS BEEN SLOW TO ADOPT NEW TECHNOLOGIES ?
TECHNOLOGY
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Q : RPA AND AUTOMATION GENERALLY COULD BE HIGHLY APPLICABLE TO INSURANCE . HISTORICALLY , WHY DO YOU THINK THE INDUSTRY HAS BEEN SLOW TO ADOPT NEW TECHNOLOGIES ?
Neil Murphy : Scepticism of RPA is a key factor in the UK , with business leaders in the insurance industry wondering if it is worth the investment ( 33 %) and being nervous about the new technology ( 17 %). These nerves are markedly higher than in other countries : 0 % of confident French decision-makers shared the same concerns , with 0 % of US decisionmakers being nervous about RPA . This chimes with the pressure faced by UK businesses when automating their most important processes . In insurance , improving customer experience is seen as the most helpful use case for RPA ( 52 %), but is also proving the most challenging to automate ( 41 %). The majority ( 52 %) see it as the most pressing .
Jason Wilby : For many years , insurance firms have taken a conservative approach to technology . Large and safe organisations by nature , they haven ’ t
NOVEMBER 2020