the insurance-specific use-cases of RPA and its wider benefits ( both in the present and potentially the future ), InsurTech Digital consulted a broad range of executives , technology experts and thought leaders . They were : Jason Wilby , Co-Founder of Open Insurance ; Chris Huff , Chief Strategy Officer of Kofax ; Cathal McGloin , CEO of ServisBOT ; Elaine Mannix , Global Insurance Lead of UiPath ; Neil Murphy , Global VP of ABBYY ; Monica Spigner , Executive VP of Business Transformation at Teleperformance ; and Simon Shaw , Head of Financial Services and Insurance at Software AG .
In general , our interviewees believed that insurance ’ s reservations about RPA were explained by a combination of scepticism towards new technology , a traditionally conservative industry culture , and negative experiences from previous tech-based endeavours . The benefits of overcoming this bias , they claim , include cost reductions , enhanced scalability , and a significantly improved customer experience . The flexibility of RPA , which includes both front office and back office functions , can play an important role in keeping organisations lean and agile in the unpredictable post-COVID-19 landscape . Furthermore , the pandemic has left an indelible mark on the industry ; the challenge of meeting difficult targets during the height of the lockdown has led to an accelerated awakening among company executives regarding the benefits of automation .
Although it would be a mistake to consider this mass re-evaluation the final step of insurance ’ s developmental journey , there are many reasons to anticipate that a more general acceptance of RPA and automation technology is close at hand . What follows is a selection of answers provided by our interviewees .
NOTE : All statistics provided are the commentators ’ own , unless otherwise cited in-text .
43 insurtechdigital . com