TECHNOLOGY
Consulting seven company executives , thought leaders and tech experts , we conduct a virtual roundtable on RPA ’ s place within modern insurance
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A technology that is invaluable for automating process-driven tasks , the application of robotic process automation ( RPA ) in insurance could be highly significant as the sector moves towards more digitally sophisticated and customercentric operations . Capable of introducing innovation to a centuries-old industry , the adoption of RPA could ultimately alleviate human workers from the burden of repetitive administrative tasks , and enable them to focus more on qualitative work , product customisation , and overall service optimisation .
Insurance-specific processes that could benefit from RPA include :
• Underwriting • Claims • Analytics
• Sales and distribution • Regulatory compliance
However , despite its potential , the industry has historically been poor at making use of and integrating new technology . This could be due to many factors , including regulatory restrictions which mean that all changes must be strictly assessed before they are implemented . Also , as with all technological innovations , RPA must be integrated intelligently with pre-existing systems that serve a quantifiable purpose . If done correctly , Capgemini surmises , the
NOVEMBER 2020