ZURICH INSURANCE digitalisation is one of the three big pillars of our strategy for 2023-2025 . The objective we want to achieve is to have a direct impact on our clients , bringing more services .
“ Our A & H line of business provides the capacity to propose online certificates for clients for direct access . I also want to emphasise the importance of international programmes for our clients : we invest a lot in these aspects to ensure programmes can be delivered very efficiently and smoothly for the client .”
Future trends in the insurance market The next few months for the global insurance industry will see a number of shifts and trends – one of which is an overall increase in the number of claims being made .
Céline Garnier says Zurich France has had dialogue with reinsurers regarding autoliability trends from a claims ’ perspective : “ What we ’ ve seen is that amount doubled year-on-year from 2019 to 2021 to reach more than € 200mn indemnity for one loss . Risk management is absolutely critical in managing this trend , but discussions about the ways contracts are structured and how the insured are made aware of the exposition and tools that we have in the insurance industry are also essential .”
She continues , underlining that the Global Risks Report outlines the environmental risks that are seen in the short-term and longterm as one of the most important issues by leaders in general . “ This obviously has an impact in terms of responsibility , and from a political responsibility , we see a clear switch in corporate responsibility , and behind that that ’ s obviously the directors and officers .”
Martin de Laubadère adds that , from a D & O risk perspective , the evolution of the regulation will have a big influence on the
“Digital transformation has a financial cost . But it also has a sustainability cost , because you consume more servers . It ’ s a different cost to paper , and you ’ re not cutting down trees , but there ’ s still that energy usage question ”
MATHIEU PAUWELS COO , ZURICH FRANCE
global insurance industry in 2023 . “ We at Zurich clearly have a lot of D & O expertise and leadership . The intention of the group , globally – but our intention , also , in France – is to maintain our presence to accompany our clients , bring our expertise , and share that with them , working together to face this risk and be more resilient as the future unfolds .”
“ Other challenges will be the CAT evolution due to climate change and the necessity to adapt our insurance proposition with this evolution ,” adds Denis Stasinski . “ Risk assessment is and will remain key to properly understanding the impacts to help our customers adapt their business model .”
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