ZURICH INSURANCE industries and technology-agnostic ) to offer a very flexible approach ( tailored to our size and our business ), with deep expertise and the aim to coach , train , and support our business in the automation journey .”
Building a digital future The insurance industry in general has been slow to adopt the latest innovations and technologies . But Pauwels explains that the pandemic forced a situation that has driven change across the board .
“ Within the last few years , the COVID- 19 crisis has impacted ways of working and has had an impact on everyone . During and following the crisis , technology adoption has increased at a faster pace . And that ’ s why I call it ‘ digital acceleration ’ rather than ‘ digital transformation ’. Digital has always been there , it is just a matter of accelerating its utilisation and adoption . Now , employees expect a different way of working , in terms of tools and interactions with different people .”
Pauwels points out that hybrid working practices and staff working virtually has driven forward connectivity innovations – not just internally , but also externally with Zurich Insurance , its MyZurich platform having anticipated these needs from customers .
“ They expect different types of services , and they expect to have them remotely . We ’ re offering different services , such as the MyZurich platform , which is a platform for our brokers and customers . That platform also offers a risk advisor tool , for example . “ We are commercial insurance so it ’ s never the same as retail insurance in terms of digitalisation . Nevertheless , we do have
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