HUMANA
“ BEFORE COVID , THE DIGITAL WORKPLACE WAS PART OF OUR CORE OPERATIONS […] POST- PANDEMIC IT ' S BECOME A THING THAT WE DO TO DRIVE BUSINESS STRATEGY ”
CALLIE BAUMANN VICE PRESIDENT OF EMPLOYEE TECHNOLOGY EXPERIENCE , HUMANA
building a business model around health and delivering human care ,” says Baumann . “ We ' ve been investing to make that a reality , and now we ' re just starting to see the glimpses of the transformative power that can have on the industry as a whole .”
That investment is more than just a financial conversation , Baumann says . “ This isn ' t about the dollars and cents that we ' re investing in our SaaS partners . It is less about technology and more about the impact of
those investments on engagement and wellbeing . We can see that employees using our tools have higher Net Promoter Score ( NPS ) with our customers , so we know there ' s value in helping people use our tools . We also know that they have higher satisfaction and less burnout .”
Baumann calls it the “ Digital Workplace Experience ” - the next evolution of digital integration in the workplace that affects every facet of the organisation . Baumann is a proponent of pushing the notion of a digital workplace forward , and that means moving away from the traditional technology mindset . It is an experience that embraces the often forgotten , but very real , personal journeys we all experience throughout our professional lives , from onboarding and career progression , to being equipped , enabled and empowered day-to-day , all the
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