DIGITAL TRANSFORMATION
The
Story of UiPath
“ Traditional manual processes and silos of legacy infrastructure are preventing long-established insurers from providing the speed and flexibility of response to customer demands . As consumers , we have increasingly demanding expectations for omnichannel ( web , app , phone ) services that are available 24 / 7 and provide instant , or at least , same-day responses to insurance claims . In this self-service , fast turnaround environment we also want simplicity ,” says Jerry Wallis Head of Industry Strategy , EMEA at SS & C Blue Prism , developers of intelligent RPA software and leaders in the industry .
Turning to technology-based methods and AI to meet the changing needs of customers , insurance companies are making RPA a key component of their digital transformation strategies , as Sathya
“ By treating customers individually , insurers create a much more intimate experience , ultimately becoming less of a product provider and more of a partner for life ”
JERRY WALLIS HEAD OF INDUSTRY STRATEGY , EMEA , BLUE PRISM
Sethuraman , Director of Global Insurance Practice at UiPath , RPA leader and software provider , says : “ Insurers should consider using automation technology to accelerate their digital transformation efforts . For those
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