INSURANCE
Ultimately , however , any advantage that insurtechs gain through smarter use of AI and other technology must be channelled into providing a better customer experience – whether that ’ s more targeted products and services , or smarter pricing for insurance options .
Paul Morgenthaler , managing partner at CommerzVentures , says : “ Given the highly intangible nature of insurance , the customer experience matters more than anything else . Insurtech provides a superior experience to consumers at all touchpoints , from purchase and policy management to service interactions and claims .”
“ GIVEN THE HIGHLY INTANGIBLE NATURE OF INSURANCE , THE CUSTOMER EXPERIENCE MATTERS MORE THAN ANYTHING ELSE ”
PAUL MORGENTHALER MANAGING PARTNER , COMMERZVENTURES insurtechdigital . com 43