RPA “ THE BULK OF INSURERS AND MGAS WE DEAL WITH COULD BENEFIT FROM AUTOMATION . AUTOMATING PROCESSES AND USING TECHNOLOGY TO DO THAT IS A GOOD STARTING POINT FOR THE FUTURE ”
ELLIOT GREEN SALES DIRECTOR , GENASYS
When someone makes a claim to their insurer , it ’ s usually because they ’ ve gone through a negative life experience . Their home or car has been damaged , or they ’ ve lost a loved one . RPA allows the insurer to automate so-called ‘ keystroke tasks ’ – like identifying the basic information around a customer interaction before it fully begins , or lifting and shifting account details from a piece of customer correspondence into a claims form – and creates time for human agents to add light and shade in between .
If you like , it ' s the brawn to the brains of another of the insurance industry ’ s big trends – the adoption of artificial intelligence ( AI ) and machine learning ( ML ). While AI and ML
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