COVEA INSURANCE
“ There ' s a built-up swell of change within the insurance market , not just about technology , not just about pricing , but just around making products much more sticky for people and giving the service that they really want and need ”
GRAEME HOWARD CHIEF INFORMATION TECHNOLOGY OFFICER , COVEA INSURANCE
to really drive the foundations and the regulations around open insurance . So our platform is going to be fully compliant with the Open Insurance Initiative [ OII ].”
The OII is the industry ’ s largest open source project and while Howard lauds his team ’ s work he also says there is still more to do , particularly with regard to machine learning and AI modelling and so the company has invested in creating their own platform .
In an era where digital fraud has skyrocketed with lockdowns , Howard praises his team for their work in an industry that historically sees high levels of fraud : “ The team are doing amazing things in not just fraud analytics , but leading the way with , with ‘ ghost broking ’, which is a particular bane of the insurance industry and quite hard to pick out , but the models we ' ve created now are starting to really push us into a much stronger position in that area .”
Howard is looking ahead to a supercharged 2023 , saying “ I think the more data we get , the more information we can create , the more analysis we can do . Particularly as we move to more crossproduct data and cross-selling .
“ I believe there ' s a huge amount of potential there , particularly when you look at different products at the same time , you start to get different patterns and get pretty passionate about it . It ' s quite exciting .“
How Covéa Insurance maximises partnerships The policy admin platform launched by Covéa uses Kong open-source software as its API gateway . While openness is important , Howards says working with select partners to great effect is the better strategy for continuing development . Camunda has really helped us to drive our orchestration capabilities and is a key part of our platform .
“ We can work with other people we ' re sharing that information up front so we can both develop at the same time . It ' s really about that , that transparent way of operating ,” says Howard . “ We found that by broadcasting that data … enabled us to move forward with other partners and co-develop at the same time , so when you ' re all pushing into production it ' s less of a surprise !”
Howard says the fundamentals of a successful API rollout and development phase is having a clear understanding of working practises with partners you know well . “ I feel with some partners , you don ’ t necessarily get the same level of closeness , it ' s not as symbiotic , it ' s more transactional ,” he explained . “ I think things tend to work better when you move from the transactional to a higher plane of collaboration with a partner . Howard says a principle of developing meaningful relationships with partners is at
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